Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Super CRM (the "Service"), operated by Nexora Technologies ("Nexora", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you confirm you are authorized to bind that business.

1. The Service

Super CRM is a WhatsApp marketing & CRM platform that lets you send bulk campaigns, manage a real-time inbox, build templates, optionally run an AI assistant, and connect your WhatsApp Business number via Meta's WhatsApp Business Platform. We are a Meta-approved Tech Service Provider. Super CRM also offers an optional Meta Ads add-on (built on Meta's Marketing API) that lets you create and manage Click-to-WhatsApp ad campaigns, which may run on Facebook and Instagram; that add-on runs on a separate Meta app and is governed additionally by our Ads & Marketing Terms & Conditions.

2. Accounts & eligibility

You must be at least 18 years old and authorized to bind the business you represent. You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account. Access to paid features requires an active subscription. We provision and activate accounts; we may decline or revoke access at our discretion where required by law or platform policy.

3. Your responsibilities & acceptable use

• You will comply with the WhatsApp Business Messaging Policy and Meta's commerce/messaging policies.
• Recipient consent: you will message only recipients who have given the consent required by applicable law, including the UK GDPR/PECR (UK/EU), the TCPA and CAN-SPAM Act (US), and the DPDP Act (India). You will honor opt-outs and will not send spam or prohibited content.
• You are solely responsible for the content of the messages, templates, and AI prompts you use, and for the lawfulness of the contact data you upload.
• You will not misuse the Service, attempt to breach its security, or use it to violate any law or third-party right.

4. Data protection

For the contact and message data you load into or generate through the Service, you are the data controller and we are your processor / service provider. We process that data only on your instructions to provide the Service, as described in our Privacy Policy and our Data Processing Agreement (available on request), which is incorporated into these Terms where data-protection law applies. You are responsible for having a lawful basis and the necessary notices/consents for the data you process through the Service.

5. Fees & charges

Subscription fees are listed on our Pricing page and billed annually in advance via our payment provider. Fees are exclusive of applicable taxes (e.g. GST/VAT/sales tax), which are added at checkout. WhatsApp conversation charges are billed by Meta at standard rates and are separate from our platform fee — we add no surcharge or commission. Refund terms are set out in our Refund Policy.

6. Suspension & termination

We may suspend or terminate accounts that violate these Terms, Meta's policies, or applicable law, or that pose a security or legal risk. You may stop using the Service and request closure of your account at any time. On termination, we handle your data as described in the Privacy Policy.

7. Indemnity

To the extent permitted by law, you will indemnify and hold us harmless from claims arising out of your content, your contact data, your failure to obtain required recipient consent, or your breach of these Terms or applicable law.

8. Disclaimers & liability

The Service is provided on an "as is" and "as available" basis. Message delivery depends on Meta's platform and is not guaranteed. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid to us in the 12 months before the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law — including, where they apply, your non-excludable rights under UK/EU consumer law and US state consumer-protection law.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new "Last updated" date and, where required, notified to you. Continued use after changes take effect constitutes acceptance.

10. Governing law & disputes

These Terms are governed by the laws of India. The parties agree that any and all disputes, claims, settlements, or proceedings arising out of or relating to the Service or these Terms shall be subject to the sole and exclusive jurisdiction of the competent courts at Kolkata, West Bengal, India (including the Hon'ble High Court of Calcutta), to the exclusion of every other court, tribunal, or forum anywhere; no such proceeding shall be instituted or pursued in any other court or forum. This is intended as an exclusive-jurisdiction clause of the kind upheld in Swastik Gases Pvt. Ltd. v. Indian Oil Corporation Ltd., (2013) 9 SCC 32. The onlyexception is a statutory right that cannot lawfully be contracted out of — for example a consumer's right under India's Consumer Protection Act, 2019, or a data subject's non-waivable right under the mandatory law of their country — which is preserved solely to the limited extent the law makes it unwaivable.

Primary market & international use. Nexora is established in India and primarily offers the Service to customers in India. We make the Service available to customers outside India only at their own initiative and request; by subscribing from outside India you acknowledge that you sought out the Service, that Nexora does not actively solicit or target your jurisdiction, and that you are responsible for ensuring your use of the Service is lawful where you operate, including obtaining any consents and giving any notices required for the contacts, messages, and ads you process through it. To the maximum extent permitted by applicable law, you agree not to require Nexora to defend or litigate any dispute in a foreign forum, and that Indian law and the courts named above govern. These provisions do not override rights that cannot be waived under the mandatory law of your country.

11. Contact

Email info@nexoratechnologies.cloud with any questions.

12. Acceptance & use at your own risk

By purchasing, accessing, or using Super CRM, you confirm that you are ready to and do accept these Terms & Conditions and our Privacy Policy in full. The Service is provided strictly on an "as is" and "as available" basis and is used entirely at your own risk. We confirm that the data we hold is true to the best of our knowledge and is stored securely with our world-class infrastructure provider, Supabase, and that we do not and will not sell your data. Our optional AI assistant, and the app itself, necessarily read your incoming messages in order to frame accurate replies. To the maximum extent permitted by applicable law, Nexora Technologies shall not be liable to answer for, or to compensate for, any discrepancy, loss, or claim arising from your purchase or use of the Service beyond the limits in Section 8. Any and all settlements, disputes, or proceedings shall be brought only before the competent courts at Kolkata, West Bengal, India (including the Hon'ble High Court of Calcutta) and in no other court or forum anywhere. (Nothing here removes a right that cannot be waived under the mandatory law of your country.)